About Us
Welcome To AGRM——
A Professional Graphite Electrode Manufacturer In China
With the principle of “Quality First, Customer Supreme, and Attentive Service,” we anticipate our customers’ needs and respond promptly to their concerns.
AGRM is a manufacturer specializing in graphite products, including graphite electrodes (regular power, high power, ultra-high power), graphite blocks (extruded, molded, isostatically pressed), and graphite crucibles. With over 19 years of experience in the graphite and carbon material industry, creating an advanced brand of graphite materials has been our relentless pursuit! Our manufacturing facility is certified under the ISO 9001:2015 system.
AGRM is equipped with advanced machinery and controls the production process at a domestically advanced level, achieving informatization and integration to ensure high product quality stability. We possess 80 counter-current calcining furnaces, one 3500-ton horizontal electrode extruder, a large ring baking furnace, a 32500kVA submerged graphitization furnace, and two CNC machining centers for automatic production lines of electrodes and nipples.
- Solid technical team
- State-of-the-art production equipment
- Fully automated production lines
- Custom product offerings
- A long-term inventory of 10,000 tons ensures timely delivery
- One-stop service with a 24-hour after-sales system
We welcome custom processing orders with drawings and samples, and kindly ask you to inform us about your company’s product working conditions. AGRM will select the appropriate materials for you and provide satisfactory products and services.
The Best Industry Services
What can we do for you?
01
Pre-sale Services
- Consultation: Our sales and technical staff will introduce the required products, their performance, and quality in detail to customers, providing 24-hour technical consultation for any product-related queries and support.
- Solution Design: Our technical team can visit the site and provide high-quality graphite product solutions tailored to customer requirements or equipment usage environments.
02
During-sale Services
- Our sales department constantly monitors product usage. Within one week of the product arriving at the customer’s designated location, our sales staff will call to check for acceptance and other requirements. We offer assistance with installation services and explain the methods of use and technical specifications.
03
After-sale Services
- Operational Training: Conducted at steel plants or customer production sites, providing on-site training for operation and maintenance.
- Technical Support: Upon receiving a request for technical support or a fault report from users, we will immediately contact the unit by phone and guide the user in resolving the issue.
Remote Network - Support: Online technical support via our company website and email.
- On-site Service: If an engineer needs to understand, diagnose, and solve problems on-site, our company commits to arranging for a technical person to rush to the scene within 8 hours of receiving the fault report.
- Regular Return Visits: After the product enters the operational phase, our company arranges for engineers to make regular return visits to monitor the product’s performance and provide product recycling and reprocessing solutions.
- Service Supervision and Management: If users are dissatisfied with our on-site service personnel, feedback can be given to the company, which will arrange for another technician to resolve the issue satisfactorily.
